Frequently Asked Questions
Everything you need to know about your BY THE NAMESAKE experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since our silhouettes range from tailored to oversized, we recommend measuring a similar garment you own or contacting our concierge for personalized fit advice.
Where are your garments manufactured?
Quality and ethics are at our core. All BY THE NAMESAKE pieces are ethically produced in small batches by skilled artisans, ensuring premium craftsmanship and attention to detail in every stitch.
What is your return policy?
We offer returns or exchanges on all full-priced items within 14 days of delivery, provided they are unworn and in original packaging. Please note that custom-made or final sale items are non-refundable.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my BY THE NAMESAKE pieces?
To preserve the longevity of our high-quality fabrics, we recommend professional dry cleaning for most items. Specific care instructions can be found on the inner label of each garment.
Can I modify or cancel my order after it is placed?
As we strive to process orders quickly, modifications or cancellations can only be made within 2 hours of purchase. Please contact our support team immediately if you need to make a change.