Returns & Exchanges
At BY THE NAMESAKE, we take pride in the craftsmanship of our custom leather goods and want you to be completely satisfied with your investment. We offer returns or exchanges on all standard-sized items within 14 days of delivery, provided they are in original, unworn condition.
Initiate Your Request
Visit our online returns portal or email our concierge team with your order number to begin the return or exchange process.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags and the signature dust bag are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 5 business days of your request.
Quality Inspection & Refund
Once our studio receives and inspects the garment, your refund or exchange will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing